Return Policy

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Overview

This Return Policy applies to purchases of eye touch hygiene products from Chivrealthdrexia by customers in Canada. We are located at 3625 Shaganappi Trail NW, Calgary, AB T3A 0E2, Canada, and serve Canadian professionals (including in Alberta and the Calgary area) with eye touch hygiene products and related training. Our product range includes hand and surface sanitizer, sterile eye-area wipes, and disposable tool kits for lash and brow services. We want you to be satisfied with your purchase. This policy explains when and how you can return items or request a refund. Returns are processed from our operations in Calgary, AB, Canada. All prices and refunds are in Canadian dollars (CAD).

Eligibility

Products may be returned within 30 days of delivery if they are unopened and in their original packaging. For hygiene and safety reasons, we cannot accept returns of opened sanitizer bottles, wipes, or used disposable tool kits. This policy applies to Canadian orders unless otherwise stated.

How to return

Contact us using the details on our Contact page (3625 Shaganappi Trail NW, Calgary, AB T3A 0E2, Canada) to request a return. We will provide instructions and, where applicable, a return authorization. You are responsible for return shipping unless the product was defective or we sent the wrong item. Returns from within Canada should be sent to the address we provide at the time of authorization.

Refunds

Once we receive and inspect the returned product at our Calgary, AB, Canada location, we will process your refund within a reasonable period. Refunds will be issued in Canadian dollars (CAD) to the original payment method. Training or digital services related to eye touch hygiene may be subject to different refund rules as stated at the time of purchase.

Shipping and Canada

We ship eye touch hygiene products (sanitizer, sterile wipes, disposable tool kits) to addresses within Canada. Delivery times and shipping costs depend on your location in Canada (e.g. Alberta, British Columbia, Ontario). For returns, we will provide a return address in Canada (Calgary, AB area) when you request a return authorization. This Return Policy is governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein.

Contact

For return or refund questions: 3625 Shaganappi Trail NW, Calgary, AB T3A 0E2, Canada. Phone: +15873242824. Email: info@chivrealthdrexia.world, contact@chivrealthdrexia.world.